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Overview
Unified Communications is the integration of communication services such as instant messaging (chat), presence, voice, mobility (twinning/mobile app), audio, web & video conferencing, desktop sharing, data sharing/collaboration, call control and speech recognition with non-real-time communication services, such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products providing a consistent unified user interface and user experience across multiple devices.
Let's Unpack That
The following key terms help define Unified Communications by introducing and the various tools available through its platform.
SMS and IM – SMS stands for Short Message Service and is the most widely used form of text messaging. SMS messages are typically sent to and from mobile devices. It is however becoming more common to see SMS messages being sent to and from UC platforms. IM stands for Instant Messaging. IM is a text messaging connection that allows multiple users to chat with each other synchronously, in real time.
Presence – Presence allows individuals to see colleague availability and business resources. This lets others know if a user is available to communicate, using indicators such as Do Not Disturb, Active, Busy, Out of Office or On Vacation.
Voice – This is the handling of a telephone call.
Mobility – Mobility allows you to stay connected regardless of your location. Through your office extension, you can make and receive calls, chat, and utilize other options with softphone applications.
Email – An email is an electronic text message sent through and received via an email client such as Gmail or Outlook.
Voicemail – A voicemail is an audio recording that can be left by a caller when they are unable to reach the person they are calling. The recipient of the voicemail message can then listen to the audio recording when available on their desk phone, email (attached wav file), or mobile device.
Scheduling Meetings – Conference meetings or other can often be scheduled within many UC platforms now. These meetings will also be copied over to the user’s calendar as well.
Conferencing/Web Conferencing – Conferencing gives a group of users the ability to meet and speak via voice and video from multiple locations. This includes participants from outside the system such as partners and clients.
Fax – With a UC platform, faxes are received by the systems and then routed to the destination as an email attachment. This works in the same way for laptops and mobile devices.
PBX – Stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog.
Why Choose Unified Communication?
Better Disaster Recovery – Disaster recovery capabilities are some of the most persuasive reasons to consider UCaaS. Think about the importance of maintaining uninterrupted communications. While large companies can build redundancy into their systems, this can be cost-prohibitive for smaller enterprises, or those with tight budgets. Being cloud based offers UCaaS users access to communications from any location, eliminating the need for redundancy.
Rapid Service Deployment – On-premise solutions can take months and even years to roll out company-wide. Upgrades can take just as long. With UCaaS, a new feature or service can be available to all employees immediately.
Greater Employee Mobility – Cloud-based systems provide access from anywhere, at any time, solving what is often referred to as the “BYOD” (bring your own device) challenge. UCaaS offers connectivity to smartphones, laptops, tablets and other devices.
Improved Team Collaboration – With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location.
Enhanced Customer Relationship Management (CRM) – Contact center capabilities, interactive voice response, call routing, and other outstanding features will make it easy to build relationships with customers, all while seamlessly integrating these interactions with your CRM software.
Centralized Management – One of the more significant challenges in managing any kind of premise-based application is scaling the administrative functions. This can include setting up new users, applying patches, or updating features. The tasks may need to be repeated many times, depending on the architecture of the on-premises solution. With a hosted UC solution, the administrative tasks are centralized, allowing the administrator to perform tasks once, and be confident that those changes will take place company-wide.
1. How does Bay Area IT Tech protect business data?
Bay Area IT Tech uses advanced security monitoring, threat detection, and access controls to protect sensitive business data from breaches and unauthorized access.
2. Is Bay Area IT Tech suitable for small businesses?
Yes, Bay Area IT Tech Security is designed to scale easily and provides strong security features that help small businesses manage risks without complex setup.
3. Does Bay Area IT Tech support cloud security?
Bay Area IT Tech Security includes cloud security tools that help monitor cloud environments, protect workloads, and ensure secure access across platforms.
4. How quickly does Bay Area IT Tech respond to threats?
Bay Area IT Tech continuously monitors systems and provides fast alerts, enabling teams to respond quickly and reduce potential damage from threats.
5. Can Bay Area IT Tech Security integrate with existing systems?
Bay Area IT Tech Security is built to integrate smoothly with existing IT systems, helping organizations improve security without disrupting operations.
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